Director of Service Sales and Operations

S. Reynolds & Associates, Inc. is under contract to locate a Director of Service Sales and Operations for a major leader in motorcoach and transit equipment sales and service located in Jersey City, NJ.

Scope:    Responsible for effectively managing and directing all activities of the Hudson Services/Jersey City, New Jersey location. This includes overseeing established operations policies and procedures; monitoring the efficiency of operations, promoting customer service through training and related initiatives, service sales and marketing efforts, managing an effective safety program, and assurance of regulatory compliance. 

Must have Industry knowledge of motor coach, trucking, transit, off-road equipment.  As well as, computer estimating of service and body work.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Responsible for profitable operation of location in a safe, clean, and efficient manner.
• In conjunction with the Commercial Group actively seeks new business and service agreements for the facility in line with current capabilities and capacity.
• Maintains weekly contact with General Manager on work in progress, and service sales in territory.
• Review and approve all location expenditures and analyses financial statements to monitor the locations financial performance.
• Coaches, directs and assists operations manager regarding issues related to employee performance and misconduct.
• Oversees operations manager in development of personnel to ensure technical and customer service skills are continually upgraded and maintained as needed.
• Support the General Manager and Northeast Team in maintaining positive relationships with customers and represents the location with current and potential customers.
• Weekly meetings to go over service sales revenue, potential sales, expense management, and budget for the location with General Manager.

Qualifications:

• Demonstrated management ability and a minimum of five years of management experience.
•  BA or BS in Business or a related field.
• Must posses an understanding and insight into past and current trends, issues, and economics within the motor vehicle service industry.
• Must have strong sales, communication and interpersonal skills.
• Requires strong organizational skills to include the ability to effectively manage multiple projects simultaneously, prioritize tasks, and complete assignments within expected time frames.
• Possess a working knowledge of current automated business systems preferably Microsoft Word, Excel, Outlook, and or similar programs and other applications as needed.

Please submit your resume to: sjoakman@gmail.com

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